Delivery Charges & Timeframes
COVID update: WE ARE OPEN FOR ONLINE ORDERS AND DISPATCHING ESSENTIAL ITEMS DAILY (order cutoff time 1pm)
New Zealand $7
- Delivery within NZ is $7.
- We send via tracked courier with Courier Post on weekdays.
- Please allow 2-3 days for delivery, we cannot guarantee overnight though always try our best.
- There is no extra charge for Rural Delivery.
- If your address is Rural Delivery it may delay the parcel by 3-4 days. This depends on your local driver.
- Parcels will be sent from Cambridge, New Zealand, after your payment has been confirmed. We will also email you to confirm.
- We can supply you with the tracking number if requested, it doesn't automatically send via the cart as our system is not that sophisticated.
Australia and Other Countries
- Sent with Tracked Economy Courier
- Based on the weight of your parcel and calculated at checkout
- You'll receive an automatic tracking link when your parcel is scanned by the courier on pickup at HQ, and you can follow the tracking.
- Due to Covid-19 flight restrictions we cannot give you specific delivery time frames, as air-freight is delayed with less outbound flights. It could even be up to 2 to 3 weeks, sometimes quicker. Please understand this before you order as we do not give refunds if your parcel is slow to arrive. You will get the tracking link to monitor it, but unfortunately there is nothing we can do to speed up. This slow freight is out of our control, and it is so slow and frustrating...damn covid
The prices displayed on our website are inclusive of GST 15%. Overseas customers are exempt from the 15% GST tax and this will be removed as you proceed through the checkout. The prices will adjust when the shipping destination is entered in the shopping cart.
You can choose to pay with Credit Card Visa, Mastercard, Paypal, Afterpay. New Zealand customers can also choose to pay using Bank Deposit. We have a secure server for credit card payment.
Payment is processed in NZD $ Currency.
Afterpay - Buy Now Pay Later
Afterpay orders can only be exchanged, we are not able to process refunds for Afterpay Orders. Afterpay is only available for New Zealand residents at this stage.
Read our full Returns info here