25 April 2020
WEBSITE IS FULLY OPEN
Please feel welcome to shop for anything you need, and we can ship to you in a contactless manner. We know this is a stressful time for young families, and we are here to help!!
The stock availability and sizes showing on the website are 99.99% accurate. Meaning we only sell and advertise the sizes we have available here. If there are supply chain issues with stock replenishment - then our quantity will change to 0, meaning that it will show as unavailable so that we don't oversell. That might be temporary while we wait for new stock to be delivered (which may be held up due to couriers). In the rare (0.01% chance) that we have over-sold stock, we will email you.
All orders will be shipped out on weekdays, though please be patient with courier times as the drivers are overwhelmed with demand from all online shopping, and I don't think they will meet the usual overnight standard. We will send you a notification when your parcel is shipped out from HQ - we aim to do same day (for orders received before 2pm).
Sometimes we will process and pack your order in the evening, or weekend, so that we can get organised and you will receive an "Awaiting Pickup" notification. Though it would be shipped on the next available weekday, when you'll get a "Shipped" notification. My website system isn't fancy enough to send you an automatic courier tracking link.
Our small team of 3, are doing solo shifts at HQ. To reduce contact with product, and to keep work surfaces clean, we are nolonger doing gift wrap - which has been our standard for 15 years. So please make an exception for parcels that arrive in poly plastic
Australia: We are open again for Australia orders - though please note these will have longer delays in arriving to you due to less airline flights, and I cannot guarantee any specific timeframe.
Click'n'Collect if you are based in Cambridge, we can organise Click'n'Collect for your order. With payment online, and contactless pickup from HQ on weekday time slots (or weekends for urgent situations by arrangement). Please email Franny so that we can organize a time slot for you & give you a $0 shipping code. Our HQ is near mitre10, will give you the address when we organize your time slot.
Franny is available (by email) to help with anything you need, or looking for. The office phone will be unwomaned during this time.
And finally - THANK YOU FOR SUPPORTING SMALL BUSINESS and SHOPPING LOCAL
We will get through this