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Customer Service

Feedback from customers about our customer service.....

I've bought a couple of items over the last month or so and have been thrilled with all of them. So much so, that I went back and ordered more of the same!     Fantastic service, quick and easy to order, and super fast delivery.   Couldn't be a happier preggy-Mama!   Thanks Breastmates, you're my new favourite shopping website! 

The service you deliver is outstanding! Website is easy to use delivery is fast but it's the  beautiful personal touch that really resonates with me and made me feel special and valued. Keep up the fabulous work I'll recommend to all 

 For the first time I actually see light at the end of the tunnel because of the support your site has provided in more ways than one. Caring for Eddie has been great but breastfeeding has been a huge challenge. I remember thinking my degrees mean nothing but if I can only breastfeed with confidence, be pain free and to have a comfortable bra that I am not popping out of would be my greatest achievement... Your la leache bra provided that for me.     So, I just want to say thank-you very much. You are doing a wonderful job.

Thanks so much for your email, I will most definitely order from you again, the nursing tops are gorgeous, and they work!  Your customer service is outstanding! A rare find in this online shopping world

Thanku so much for my speedy order.It arrived first thing this morning.I want to say how impressed I am with your high quality of service especially the contact on the shipping/time frame of the order etc.Then when receiving today the special little touches in the packaging & the luvly pen.Its the little things that count & you  & your team make shopping on line hassle free.As I work in retail & dont normally buy lots on line as like to support local.But your company is a pleasure to shop with.I luv the feeding cami & will definately spread the word.

I just wanted to tell you how please I am that I came across your business during the last few months. I've had several orders and I am rubbish at leaving feedback! But love everything that has arrived! The service is fantastic and I don't bother looking at any other website unless you don't stock it!  And now we are on day 6 with my new bundle ( first time mum) I was reading your bumpf on sore nipples... My next orders in :) we'll get that knocked on the head before it starts! Like I say, I don't usually  bother leaving feedback but at 3am it suddenly feels really important that I say you have a fantastic business and really useful website ;) Keep it up, Sarah

I posted my parcel to you on Friday, and got home today (Tuesday) to discover your replacement waiting in my mailbox already! I have just opened the parcel and tried everything on...everything fits perfectly and is so comfortable I'm not even going to waste time by washing it before I wear it :-)   Thank you so much - you are a superstar and I really appreciate the great cuts, great prices and EXCELLENT service!

Breastmates is a fantastic website to purchase from. Not only is there a fantastic range of clothing that is super comfortable and stylish, but the no hassle return policy makes online shopping a breeze! I needed to return a singlet and the process was so easy and quick. The personal and friendly response really made me feel like a valued customer - I would shop at breastmates again without hesitation.

Loved your personalized service Franny; a rarity these days. I also love the returns policy as I feel secure in my purchasing and far more likely to buy. The flat rate for postage is a real bonus as we are rural but our posty drops all parcels with normal post so it's annoying when we get charged more for rural postage!  I have already sent my sister-in-law shopping at breastmates and she too has been really impressed :) Top recommendation from me for sure!!

Thank you for the amazing service as well as the after care.   I found your website easy to navigate round so was able to make my purchase quickly and with ease!  Initially I set out to buy a new breast pump but once I realised the cost I googled for breast pump parts and your site came up as one of the first. I placed my order and I had the part the next day! Keep up the good work I will be sure to use your site again as well as recommend you to my friends.

Just want to say a huge thanks for your maternity clothing range.  With my first pregnancy I was in a work uniform so just made do with what I had for weekends etc, this time I decided I'd get clothes that fit right from the start and they are amazing, everything fitted perfectly (from using the measurements on your site) and it was all at great prices. Three tops, two skirts, two dresses and a pair of shorts later I'm sure my husband thinks I'm well and truly sorted!

We bought this pump after a failed attempt at breastfeeding had left me expressing every 2 hours with a single pump and I was barely getting a chance to clean the pump pieces before having to restart the pumping/feeding via bottle cycle again. I cannot state just how reassuring Franny was to my hubby as he rang and asked a tonne of questions before getting the pump to us within 48hours (from memory -may have been quicker). The pump itself cut my expressing time by 2/3rds and allowed me to continue expressing till my daughter was 4months old - a huge feat due to ongoing health issues.   After a breast reduction 5years prior I was unsure if I would even be able to produce milk let alone be able to feed my daughter. Purchasing this pump allowed me to do so and was worth every cent. The service received from Breastmates far exceeded that provided from retail chains and gave us the confidence to make, what at the time felt like, a huge decision to pursue expressing. For anyone contemplating expressing full time for whatever reason I highly recommend this pump. It saves so much precious time just when you really need it :)

"I have to say, you are not just another website I buy from, I enjoy sourcing things from you because you've got a selection of reliable quality stuff and also it feels a bit like popping into a favorite shop"

Thank you for your very personalised and efficient service.  I will definitely be recommending you to people. I had a bad experience with (name removed) and am pleased to say that you have restored my faith in online maternity stores and I look forward to using you again.

Would be happy to recommend you. Since moving to NZ have found most customer service and websites to be appalling! You are the rare exception.

I'll certainly send the details on to others. To be honest, I've found your website more helpful, relevant and informative than a heck of a lot of others. Finding a really good source of info and a place to order decent clothes is a God send!

Your service is amazing -I placed the order yesterday, recieved confimation that my order had been recieved, then another e-mail to state that my order had been shipped, and this morning it arrived on my door step!  I am so happy with the items -so lovely presented and all the sizing is perfect :)  Franny it is an absolute pleasure for me to reccommend your website to my baby group, and all of my 'mummy' friends and I will also put a comment on my facebook about your fantastic company.  -I only wish that I had discovered your website earlier (after having a very bad experience with another NZ based maternity clothing company I was hesitant).  Its not often that you recieve this level of customer service so hold your head up high for a great job done :)

Just received my beautifully wrapped parcel now.  I always appreciate the love and effort you put into your business.  Thankyou.

I just have to tell you how wonderful I think your business is, and what a good job you do, doing it!I recently had a really bad experience with a small company, and it made me realise that although I think good things about the companies (and people) who are great to deal with, and always pass on their details to all and sundry, I don't always remember to let the business owners themselves know how fantastic I think they are. So here you go - Franny, you are fantastic! I love buying from you even though my babies aren't so small any more, and you're one of the first recommendations I make to any new mothers I come across. You have achieved the perfect mix of professionalism and friendliness, and for that you deserve an award

I proudly mention your website to anyone. Your service and friendly manner has always left me feeling like a valued customer. I have learnt I can pretty much get any product I need from you too. The fast delivery has always blown everyone else away.

Thanks for your awesome and fast service (as always).  I was pleasantly surprised that everything fits me.  I already recommend you to all my friends.

I've been frustrated at having next to no clothes that suit breastfeeding - especially in public. Anyway, after finding hardly any button up shirts that I liked in the shops I searched online for nursing tops. There are plenty of sites that sell them, but I ordered a couple of items from breastmates.co.nzand found the service (ships the same or next day of order) and the quality of the clothes excellent (sizing was bang on too - which I find can be a minefield with online shopping!).

Just want to say what a fantastic experience it has been so far buying through Breastmates. Your service is spot on. So often you'll buy something and think 'if only they had done this' 'or it would have been really good except'... not with you though!! I'm so looking forward to getting my sparkling new breastpads (now thats sad isn't it...) and will definitely be singing your praises.

I spoke to you early on the phone as I didn't know if the part I was trying to order was correct.  I was most impressed with how helpful & polite you were.  You also recommended a cheaper option for me which I thought was excellent service as you obviously know your products.

Just letting you know that my package arrived. I love love love it!!!! I cannot wait to surprise my hubby with it! Not to mention how super comfortable it feels wearing them both - a perfect fit.  I also love the extra you put in your packaging.

Thank you so much again!! I'll be back for sure.

The service level was outstanding, delivery was a day sooner than I was expecting and the sizing guide made for a perfect fit of a great product.

It's people like you who make a great name for themselves (heard about you through word of mouth - from my coffee group) because you obviously look after your customers well and care.

I was very impressed with your website and speed of delivery that I will definitely be recommending you to people.  You are my first choice of shops when needing baby feeding related gear!  It is so nice to be able to order from home and not stress about going into town with a newborn.

Just wanted to let you know what a fanatstic service you provide. I have ordered several things from you and received amazing service every time. Only yesterday did I order some swissper milk bags. As I was expressing this morning I suddenly rememebered I had run out of these bags and then my husband walked in with the mail and there was my order from you!! The best service I have had on and off line in a long time. You are the best!!!

I would like to thankyou or your prompt service I highly recommend your website it was easy to use and efficient- specially important with little ones. I have struggled to find clothes to aide breast feeding so was greatful when I found your website. You are one of the few that stock larger cup size brasas well.  I am usually a d cup but during preganacy and now breastfeeding am FF or G  most sites stop at E cups so thankyou!!

Just wanted to thank you very much for the Hotmilk Bra which arrived today (excellent service!).  I am so impressed with it and put it on straight away - has excellent support.  I was recommended this particular maternity bra (Seemingly unaware) by my sister-in-law and I will be recommending it to others. Thanks heaps for catering for the bigger busted population and for your great customer service :-)

I wanted to thank you very much for your wonderful service each time I order.  There may be the occasion where I see the same item slightly cheaper on another site, but I'd prefer to support your business because of your fab service!  It really does make such a difference.  And I really like the quality products you sell - the three nursing tops I just ordered are lovely.

Im self-employed too so I know how important it is to develop your name/brand/business so I also wanted to let you know that you have a FAB name for yourself & word of mouth is definately working, I heard about you through my preggy mums group on FaceBook!! You get a definate recommendation from me to any mummas/mummas to be!!

Well it's a pleasure for me to shop at your website, if I were rich I would buy everything there just to support you, `cause it`s really great when a person works from a heart as you do!   I`ve told everyone that may need your items that there is such a good site like "breastmates", that I`m shopping there and am very glad. And even wrote that on my wall in facebook :)  And what about the lingerie...it really make me feel special! Such attractive and wanted! It is what I really needed! In a word I am happier now...just because of lingerie...so funny and unexpected!  Svetlana (Lithuania)

Seems I can't help but keep buying more HOTmilk from you! Its just lovely when you find an online store that's not only reliable but has that extra special personal touch. I also love reading all the interesting bits and pieces on your facebook page.

Fabulous Frances, thanks so much. I am very happy I discovered your store, will be shopping with you regularly I think. Very personal customer service which many mums appreciate, well done to you.

Thanks for the extremely quick service! I can imagine you would be very busy with orders over your sale period. I am eagerly awaiting my order from you!  This is actually my 3rd order! i just wanted to let you know that i was SO impressed with my first purchase, it was so lovely all wrapped up, my husband loved the HOTmilk items so much he placed the second order with you as a gift for Christmas. Then when i saw through your facebook page that you were having another sale, my lovely husband let me get even more!! We are loving the Hotmilk items so much!

I just had to email to say thanks for the beautiful nighties that I ordered from you that came wrapped up with a ribbon. This extra touch makes you feel like you are a special customer and I take my hat off to you for having 2 children and running such a wonderfully useful company.  I normally buy my breastpads at supermarket, but from now on shall be ordering them from you! Not to mention the nappy bag I like, more lingerie..... thanks again for providing such a wonderful, much needed service.   I can't wait to go to bed tonight so i can wear one of my pretty nighties!!!

I have just tried on my order and my 2yo walked in and said, 'pretty mummy' so I guess thats approval from her - and they have approval from me too!HOTmilk lingerie is so gorgeous and Breastmates superfast delivery and easy ordering, combined with the wonderful advice and support from Frances makes purchasing a breeze and a pleasure! The suprise gift-wrapping is like sprinkles on the cupcake.... and the whole experience is as sweet and delightful as an icing covered cake too!

You give very good service, and with two pre-schoolers and another arriving shortly, my own business and living in the country, the internet is my local mall. Once I find a site that's easy to use, easy to order and pay and quick to send, I stick with it. Thanks for running such a great business; it makes a huge difference to people like me.

I can't speak highly enough of Breastmates. Frances you have a wonderful site. I started off buying bpa free bottles and natural remedy items etc but have moved onto HOTmilk lingerie now as well and it's truely beautiful. I bought the portrait of desire nightie, pj nursing top & pants and received the black cami & knicker set. It's gorgeous and the quality is fantastic. We can safely say my husband loves it too!! :-) All my pregnant/nursing friends know about you as do my coffee group. Big thumbs up !!!

When I contacted Frances about HOTmilk lingerie in my size she was out of stock...it is an unusual size 14G  however she contacted the HOTmilk warehouse, discovered that there was one bra left in my size, ordered it and then emailed me to let me know that she had it for me. I have never encountered customer service like it anywhere else. My parcel arrived in Australia in excellent time and was beautifully giftwrapped as well. Thank you so much!

We are so lucky to have you send us beautifully presented packages.  Just caught up with a newly pregnant friend last night, so have told her there is nothing like what you offer!

Just a note to congratulate you on winning the David Awards.  I've passed on your contact details to my hairdresser (and others) who's pregnant and she tells me she's already ordered from you. She said since I had mentioned you, several others have recommended your site. Viral marketing is working well for you, keep going.

My order arrived over the weekend, I'm very impressed with the speed of delivery, thanks! [parcel was sent to Australia] I love the breastfeeding shirts. I just couldn't find anything casual and non-fitted anywhere over here. I am very happy and would love to see more clothes like this. Price was great too. I also liked your website, very easy to navigate and easy to read. I got your newsletter this evening, and saw that you have won an award. Congratulations. As a customer, I think you deserve it.

I have told the girls at Antenatal the awesome service I received with mybreastpump. It is the service that you are providing that means I keep on coming back. The new breast pump works wonders.

It's really nice to have the personalised service rather than shopping at the big chain stores where you are just another mum to be.

I have been meaning to email you for weeks. To thank you enormously for your patience and expertise about expressing. I keep coming back to your website because i love the personal touch. There is so much out there and with you i feel like i'm actually dealing with a person. Things are going really well now and i'm feeling alot more relaxed about it all.

Well you deserve the win [David Awards], your customers see a very genuine business women who will do right by them.

I can't wait to try the nursing dress, I have two weddings to go to next month and hope it fits!  It's a pleasure to shop with Breastmates, you have exceeded my expectations with service, delivery speed and quality of the tops!

Hi Frances, my nursing shirts arrived this morning - so impressed with the service so will be singing your praises at my coffee group and will all friends! Thanks Lucy.

The bra arrived thanks so much and it seems to fit fine. Its lovely, makes my old ones look awful. Thanks again for great service. I am going to email everyone I know with babies to tell them about your website.

I have been meaning to email you for weeks. To thank you enormously for your patience and expertise about expressing.

I keep coming back to your website because i love the personal touch. There is so much out there and with you i feel like i'm actually dealing with a person.

I love your range and always great service. I love the way you wrap your garments as you package them. Makes it all feel so special!!

Just a quick note to say thank you for some human contact and your extra little bit of care i will let Melissa know that you were so helpful when I purchased her HOTmilk no doubt she will tell her playgroups etc we both really like when people go the extra bit.

Just want to say WOW and thanks for the awesome service - it's only 7:45am and the breast pads I ordered yesterday have just arrived by courier.

Thanks again for your prompt & friendly responses to my emails....I'll be sure to recommend you to my friends

Thanks Francis, The breastfeeding top arrived this morning - fits perfectly, is washed and dry and on me already! Thanks so much for your really great service - I have passed you web site on to our coffee group and a few friends who are pregnant so hopefully it bears rewards for you.

Frances, you're amazing! I am not in need of anything but now want to buy something regardless just to support such a friendly, wonderful person. I am very impressed with your offer to giftwrap, card and send directly to recipients. Thank you! Rochelle

Hi Frances, Just wanted to let you know that your level of customer service is fantastic- I hope you feel encouraged to carry on doing what you are doing because there are new mums around New Zealand who are grateful for what you do. I really appreciated the time you put into sorting out my questions re breast pumps and it is because of that level of service I pass your name onto every friend of mine who gets pregnant, and I know some of them have become your happy customers too.

I don't know if I ever emailed you back after buying the smaller medela breast shield to say that it has been just right for me. I've been able to express fine since using this one - so the medium must have been a little big and not sealed properly. So thanks for your helpful advice with this.

Just a quick hello and THANK YOU for your outstanding customer service, if there are business awards you partake in let me know and I'll gladly vote you as the number one person I have possibly EVER dealt with. If you don't partake in business awards…perhaps you should!!! I'll definitely be a customer again and will tell anyone that gets pregnant about you site, garment quality and SERVICE

I still rave about your site to my clients and have heard great feedback about the service you provide as well as your products.

Hi, I am up feeding my 3 month old at this hour (4am) and got thinking about your company, i received my goods yesterday, and i am amazed at the quality of service you provide, i love the nursing t-shirt and the feeding band is SO handy. i just wanted to say thanks, you really made me feel like a customer not a order to be filled, you will get my business again and i will recommend to all other mums i know. hope your family business just grows and grows!

Hi Frances, I just wanted to say that I LOVE YOUR SITE!!! Your range of products is excellent and the customer service is

F-A-N-T-A-S-T-I-C!!!! I have purchased a lot of your products (shhh dont tell my husband hehe!!) but my favourite would have to be the Twelve Animals Feeding Shirts. I have four of these now and use one as a pyjama top, so when it comes to the 4am feeds and I am walking around in my sleep I dint need to think of what side to feed from, I just feel for the zips and away I go. I have referred all of my pregnant friends and friends with children to your site. Thanks again for the awesome site that you have.

WOW! I was thrilled and surprised to get my order this morning, that is fast service, most appreciated too. I had looked at many other preggy tummy bands and decided yours was definitely the best due to it having cotton content, the others were all polyester (i.e. sweaty).  Loved the packaging, I really love ordering from women!