Our products are supplied on the following terms:
- New Zealand $6 via tracked courier with Courier
Post. As default we do not use 'signature required'
- Australia $9.50 via standard Airmail usually takes 5-7
- USA & Canada $18 via standard Airmail
- United Kingdom & Ireland $19 via standard Airmail
- Rest of World $34 via standard Airmail
- Shipping Timeframes
We accept payment by bank deposit, telephone or internet
banking, cheque, paypal, and credit card. (Visa,
Mastercard, American Express). After your order is submitted we
will automatically send you an email with the banking and cheque
details. For customers that request to pay with credit card on the
shopping cart, you will be transferred to a securely hosted page
page that is hosted for us by DPS. You can enter your
details over a SSL encrypted site. We can also take credit card
details over the phone if you would prefer to order that way.
Returns and Refunds
We want you to be happy with your purchase, and offer a no-fuss
returns policy. Returns must be in brand new, original,
unused, unwashed condition with tags and packaging intact.
Returned within 10 days with a copy of your receipt. We can
then organize a replacement or a refund*.
**SALE ITEMS** Any items that are on sale or
have a price reduced can be returned to us for a store credit
note. During sale times, we might not have the
size that you need to swap for, so we are happy to arrange a credit
note for you. This would be in the form of a voucher which
you can use for future purchases.
We do accept layby with a 20% deposit made at time of ordering,
and the balance (including delivery) to be paid within eight
weeks. This option is only for New Zealand residents.
When you get to the shopping cart page there is a place for you to
select Layby as your preferred payment option - and then all the
details will be emailed to you automatically after you order.
Out of Stock Items
If your order is out of stock, we will notify you as quickly as
possible and advise the expected delivery time. You are most
welcome to choose an alternative product or cancel your order if
you wish to do so.
Our current prices are displayed on the product detail page of
each item. Prices shown include GST. If the parcel is sent
outside of New Zealand, then customers receive an additional 15%
discount from the prices advertised on the site, this happens
automatically when you get to the shopping cart checkout.
We reserve the right to vary the price list from time to
time. Previously advertised prices are superseded by those
displayed on this website. Your order will not be processed until
payment is received in full.
Please contact us within 7 days of ordering if your parcel has
not been received so that we can lodge an enquiry with the postal
and courier service. Failure to notify us within this
reasonable time frame may limit the chances of locating your parcel
within the courier network, and could mean that the courier company
refuses compensation. We do not issue replacements for items
that are lost in the post, until after the investigation and claim
is completed by NZ Post, Courier Post, or Toll.
This website design, layout, logo, colours, pictures, graphics,
text, writing, feedback, photographs, and any other typed text and
information (including the above details displayed on this Terms
page) remain the property of Breastmates Ltd, and may not be
reproduced without agreement. Unique product details, design and
photographs remain the sole property of Breastmates Ltd.
We are committed to ensuring your privacy. Information is
collected at the time of sale in order to complete the sale and
deliver the items. We also gather information if the customer
requests to join our newsletter or requests free samples. We send
out newsletters to all our customers every 6 weeks approximately,
with notification of new products or specials. In all our
newsletters we give you the option to remove your name from our
files. We will not give your details to any third party. You
details will remain confidential.
This product is safe when in ordinary use, but should you or
your baby have any particular sensitivities or other medical
conditions, please consult your doctor if in doubt. All information
published on our website is intended for educational and general
information purposes only. It is not intended as medical advice or
as a means to diagnose, treat, cure or prescribe for any medical
condition. All health ailments should be treated by a doctor or
qualified health professional. You are responsible for any
treatment undertaken as a result of the information on this site,
or treatment recommended by any other party.